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Top Ten Resources

The Ultimate Guide to Customer Storytelling
Customer storytelling is the most powerful way to engage your community, drive sales, and increase referrals.

The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,

 

Top Tools for Optimizing Your Sales Team
It's a simple fact - if your sales team has the data and tools to reduce the level of friction in the sales process - everyone wins.

10 Steps to Effectively Communicate Employee Equity Compensation Programs
Learn how to painlessly and measurably get above the noise and reach employees.

 

Credit Risk Management: Collateral, Covenants and Risk Review
Read on to learn more about the benefits and the appropriate steps to take to achieve these benefits for credit risk management.

Performance Management for IPv6
Future Proofing Your Network's Monitoring Goals

 

Top 10 Tips for Effective Onboarding
Talent acquisition and retention is a huge priority to organizations. Having an effective, 365-day on-boarding program is critical to

Five critical business trends leading executives in HR, Finance, IT, Sales, Marketing, and Operations are addressing
In CEB’s 2014 Top Insights Report, discover five critical trends that are shaping the business, and how the best companies are

 

Why IT Struggles with Mobility
The mobile tsunami has arrived!

Customers for Life: Technology Strategies for Attracting and Keeping Customers
Fostering the closer relationships and superior experience that lead to customer loyalty isn't good just for a brand's reputation; it's

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