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Tackling the Top 3 IT Service Management Challenges You know more than anyone that managing the IT service desk is a challenging job--and..
The 3 Pillars of IT Service Management Excellence You know more than anyone that managing the IT service desk is a challenging job - and one..
The Essentials of the Cloud - Free Kit Download this kit to learn everything you need to know about the Cloud...
Self-Assessment - Protecting Yourself From Advanced Attacks: What's Your Next Move? Improving your security posture takes more than simply..
eBook: How do I find the Right Customer Relationship Management (CRM) application for my Business Don't limit your business by the customer..
The Future of Business Phone Systems: What Features to Look For in 2015 While many features in existing phone systems provide unprecedented..
Top Trending IT Management Resources for Spring 2015 Download this kit to learn everything you need to know about IT Management...
The Cost of Doing Nothing What's keeping you from Switching to Modern ALM & DevOps?..
EMA Report: Optimizing Cloud for Visibility and Performance with ADDM Complex hybrid environments can make it difficult to track..
ServiceNow Express: Ovum Analyst Report Since 2007, ServiceNow has continued to experience impressive growth, in terms of both its traction..
The Keys to the Office: Metro Bank Secures Office 365 for Mobile Employees Metro Bank ramps up employee productivity and collaboration with..
The Adobe Document Cloud Advantage for Healthcare Learn how the healthcare industry can use digital document communications solutions to..
Cloud Load Balancing: Shared vs. Tenant Understand key challenges related to deploying load balancing in the cloud...
How to Get ITIL Done Discusses common hazards, ITIL as best practices, and what you need to know about implementing ITIL and making it a..
Freelancing Fundamentals In this course, author and seasoned freelancer Tom Geller shows you how to prepare for a transition to freelancing...
4 Ways Service Providers Can Improve Capacity Forecasts Learn How to Strive Under the Pressure to Increase Your Networks Capacity to Keep up..
Customers for Life: Technology Strategies for Attracting and Keeping Customers Are too many technologies preventing you from having a single..
How Managed Service Providers Are Creating New Revenue Streams with Network Infrastructure Monitoring Learn How to Differentiate Your..
How Managed Service Providers Can Use Performance Monitoring IT is more than just a business expense for Managed Service Providers (MSPs). ..
NexGen Hybrid Flash Array Comparison Guide Looking for the right Flash Array for you? Tired of all data being treated the same but want to..
Bent u Klaar Voor het IT-Gevecht? Zakelijke IT-uitdagingen versus Gebruikersgerichte ITaaS...
Forrester: Application Visibility: The Root Of Good Service Management Role of application dependency mapping in service management...
Microsoft Excel 2003 -- Free Quick Reference Card This Microsoft Excel 2003 Reference Card provides shortcuts, tips, and tricks for the..
The Smart Alternative to DIY Infrastructure or Cloud Services When it comes to managing your operations infrastructure, the two options that..
Microsoft Office 2013-- Free Reference Card Kit This Microsoft Office 2013 reference kits includes 6 individual reference cards providing..
Finance is Changing Fast - Can your Apps Keep Up? The financial industry is tough. Things change fast, and the field is always becoming more..
Advanced Intellectual Property Management Solutions A buying guide for IP professionals...
CAPA Part 3: Effectiveness Checking and Management Review Learn CAPA review and analysis tips you can use to create and maintain an..
How to Optimize IT Performance with End User-Based Solutions Gain critical information on servicing your business optimally by learning how..
A Quickstart Guide: eSignatures for Insurance Boost revenue, cut NIGO rates and decrease cycle times with eSignatures...
Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth The Corticon solution was able to automate..
Aternity Workforce APM Fulfills the Promise of Digital Healthcare Delivery Enabling Healthcare Organizations to Optimize the Benefits of..
Medical Product Outsourcing Is the only global magazine dedicated to the growing trend of medical device and in-vitro diagnostics outsource..
12 Hiring Manager Secrets to Getting the IT Job You Want Learn how you can make yourself a more attractive candidate now with PrepLogic's..
Maintenance Technology Is the premier publication for equipment reliability and maintenance bringing you quality articles on best..
SQL Antipatterns: Avoiding the Pitfalls of Database Programming Bill Karwin has helped thousands of people write better SQL and build..
5 Strategies for Email Data Loss Prevention The average employee sends and receives about 110 emails each day or 29,000 emails per year...
The Retrospective Handbook A guide for agile teams...
Doing More with Less: How Red Hat Enterprise Linux Shrinks Total Cost of Ownership (TCO) Compared to Windows IT organizations face the..
Automated Configuration Management: Why it Matters and How to Get Started Are you spending more time fighting fires than adding..
Sustainable Compliance: How to Align Compliance, Security and Business Goals This white paper examines some of the challenges that modern..
Security and Control: The Smarter Approach to Malware and Compliance Learn how your organization can benefit from a more integrated,..
Security Solutions: The CyberAngel® with Wi-Trac 4.0 Learn how the right technology can provide Real-Time Security, Tracking and..
Monitoring and Managing Distributed Retail Locations Managing the IT systems and networks that connect the multiple offices and stores found..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Symantec DLP for Tablets: An Intelligent Security Decision DLP solutions designed specifically for tablets and other tablets may provide the..
Where to Find Top Technical Talent: Beyond the Obvious This guide explores different places to find technical talent, and ways to engage..
Minimizing Risk and Maximizing ROI of Lync Deployments with Strategic Partners Learn ZK Research's recommendations concerning strategic..
Best Practices for Real-Time Collaboration: Beyond IM and Presence Today's business is 24 by 7. In a mobile, social and global world..
Build the Path to Better Profits: Implementing ERP Technology Successfully Nine steps to easier ERP implementations and profits for small..
A Roadmap to Mobile for Mid-Market Supply Chain Managers Regardless of pressure from media and competitors, mid-market companies should not..
Spazio File Audit & Control: Definition & Benefits Learn how senior managers and executives are exploring ways to reducing complexity of..
Why Software as a Service Makes Sense in a Slow Economy Learn how a hosted model reduces the need for capital and makes spend more..
The Executive Buyer's Guide to Project Portfolio Management The Innotas Executive Buyer's Guide provides you with a concise overview of..
5 Reasons Why End User Experience Management is Not a Dimension of APM Find out why End User Experience matters more than ever...
Essential Guide to Disaster Recovery in System i (AS/400) and AIX environments Create the framework for a DR plan for your IT systems...
Performance Management Without Biases Today's organizations require a best-of-breed performance management platform...
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Taking the "Entitlement" Out of Enterprise Software Learn about lower cost models and new maintenance options to help reassess your IT..
Microsoft Excel 2013-- Quick Reference Guide This Microsoft Excel 2013 Quick Reference provides shortcuts, tips, and tricks for the..
Deliver a Better Service Management User Experience The role of enterprise service management technology has changed...
Implementing CIFS: The Common Internet File System The first developer's guide to Microsoft®'s Internet/Intranet file sharing standard..
HPOV vs. GroundWork Monitor Enterprise How serious is your organization about saving money?..
The Cisco Smart Business Roadmap: Solutions to Address Today's Business Challenges and Move Your Business Toward Optimal Performance SMBs:..
Microsoft Lync 2013 -- Free Quick Reference Card This Microsoft Lync 2013 Reference Card offers the fundamentals, as well as tips for using..
Complying with Financial Services Regulations Through Information Availability Learn how protecting the increasingly complex and vital IT..
Should You Invest in GRC Tools? Learn the advantages of using GRC solutions for your business...
How to Design & Manage a Strategic Outsourcing Program and Avoid Common Mistakes Software vendors: Discover how to effectively make..
5 Proven Ways to Motivate and Retain Your Technology Team Discover how to boost your IT staff's productivity and broaden their skillset..
CAPA Part 1: Improving CAPA Systems with a Closed-loop Methodology Find out how to fix broken CAPA processes using a closed-loop methodology...
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
How Fleet Telematics Systems Are Helping Businesses Monitor Their Fleet's Status At a simple level, telematics may involve using GPS to..
Failing Faster: An Action Oriented Problem Solving Methodology to Improve Technical Problem Solving This book is for problem solvers, IT..
Satech Rodlan Upgrades its IT Services with NTRadmin to Support an Increasingly Mobile Client Base With new offices and customers to support..
Move Forward With Cloud and Mobile, Securely Learn a new approach to security solutions...
FierceCIO Stay up-to-date on the latest in IT security, staffing, and spending trends by signing up for this free, twice-weekly email news..
Photoshop CS5 Extended One-on-One: 3D Type Effects- Free Video Training Tutorial In this final installment of Photoshop CS5 Extended..
Support Sustainability with Fax Over IP Solution Discover how integrated fax over IP solution can enhance scalability and reduce paper...
IT Automation for IT DecisionMakers IT professionals, learn how to use automation to optimize your organization's service desk...
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
The Ultimate Guide to Small Business Financial Management A much-needed weapon in your small business' arsenal...
The Invisible Threat: Interference and Wireless LANs Discusses the threat that interference represents, and how spectrum assurance tools can..
Microsoft OneNote 2010 -- Free Quick Reference Card This Microsoft OneNote 2010 Reference Card provides shortcuts, tips, and tricks for the..
Google Calendar Essential Training- Free Video Training Tutorial In Google Calendar Essential Training, Google Apps trainer Susan Cline..
Document Process Management: The Case for an Integrated Lifecycle Approach How outsourcing DPM maximizes the utility of documents as..
Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
How NetScaler Outperforms F5 - Tolly Group Watch this webinar to get insights directly from the Tolly Group on their real-world application..
A Buyer's Guide for Hosted Exchange Email Before you make a decision, be sure to consider your risk -- including downtime, migration,..
IT GRC Turning Operational Risks into Returns Learn how to turn your company's IT GRC processes into strategic assets...
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
The Data Quality Imperative in Governance, Risk and Compliance Organizations pay a significant price as a result of poor quality data. What..
Outsourcing Web Projects: 6 Steps to a Smarter Business - Free Preview! Learn the fundamentals of finding, selecting, engaging, managing,..
10 Critical Metrics to Monitor in LTE Networks Make Sure You Are Monitoring These 10 Metrics to Avoid Service Degradation, or Worse.....
MDM and BYOD - The 8 Key Factors To Your Projects Success If you are currently in a Mobile Device Management or Bring Your Own Device..
The Adobe Document Cloud Advantage for Media and Entertainment Learn how media and entertainment companies are using digital document..
Leveraging In-house eDiscovery Technology for Protecting Data Privacy, Enabling IP Protection, and Controlling Sensitive Data This paper..
Accessing and Selecting Business Management Software Transitioning accounting functions to a new software package is tricky, this guide will..
101 Design Ingredients to Solve Big Tech Problems Tough technology and business challenges face you at every stage of a project...
Drupal 7 Essential Training -- Free Video Training Tutorials Drupal 7 Essential Training shows how to get the most out of Drupal, the..
Hosted Security for Small and Medium-Sized Businesses Learn how SMBs can get enterprise-level benefits by using a hosted security service..
Selection Criteria for Remote Support Tools Find out 10 critical selection criteria to use when evaluating remote support platforms, and..
Stretching the Software Budget with Enterprise License Optimization Learn what ELO is and how you can use it to maximize your dollars...
The Essentials of the Cloud - Includes the Free Demystifying The Cloud eBook Download this kit to learn everything you need to know about..
Web Form Design Best Practices- Free Video Training Tutorial In this course, interaction designer Luke Wroblewski shows how to create web..
Recruitment Process Outsourcing 2013: Transforming Your Talent Acquisition Strategy Recruitment Process Outsourcing (RPO) has undergone a..
Best Practice Insights: ITIL® Service Strategy ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
Electronic Lab Notebook Speeds Drug Discovery Find out how Millennium's ELN empowers chemists and biologists...
Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions Discover how to solve the need for..
StoredIQ's Flagship eDiscovery for SharePoint Taneja Group analyst, Christine Taylor, discusses how the StoredIQ Information Intelligence..
Best In-Class ADC Solution Emerging trends in IT and web application infrastructure require a different approach to delivering applications..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Phone Systems Not a One-Size-Fits-All Solution: Which is Right For Your Business? Many startup companies make the mistake of assuming that..
The Importance of a Print Management Strategy – And Why it Matters Executive Management: learn how to control expenses by outsourcing the..
Corporate Collaboration: Top 10 Ways to Maximize Your Lync Investment In a 2013 study by ZK research, 60% of organizations have deployed or..
Top 5 Reasons to Replace your Remote Support Tool Why your existing remote support tool may not be keeping pace with the changing needs of..
Actual Storage Utilization and Your IT Bottom Line Now more than ever, IT managers must spend carefully to keep from negatively impacting..
ARC Advisory Group Webcast: Application Downtime Your Productivity Killer Learn how to protect against the severe causes and consequences of..
Windows 7 Tips and Tricks- Free Video Training Tutorial In Windows 7 Tips and Tricks, author David Rivers shares tips and shortcuts for..
The Business Case for Project Portfolio Management This white paper presents CIOs and IT executives with best practices and real-world..
Using Technology to Increase Small Business Productivity Learn how you can save time and money by using these four technology trends to..
Windows 8 Five Minutes at a Time--Free Sample Chapter The perfect Windows 8 guide for today's busy learners..
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution Explore how IT and Support departments can now be viewed..
System i (AS/400) Optimization Best Practices Learn why automation is the only path to achieving a continuous state of optimum System i..
Social Project Management: The Whole is Stronger Than Its Parts This report identifies the reasons that project-based organizations seek out..
Cost of Inaction: Taking Enterprise Quality Management Digital While nearly all executives acknowledge that quality is at the core of most..
Up and Running with Photoshop Elements 10- Free Video Training Tutorial In Up and Running with Photoshop Elements 10, Jan Kabili introduces..
5 Reasons to Adopt Business Rules The effective management and automation of business rules provide a number of valuable benefits to..
2014 State of DevOps Report The 2014 State of DevOps Report by Puppet Labs, IT Revolution Press and ThoughtWorks is an analysis of more than..
Exploring Windows 8 For Dummies--Free Sample Chapter Get up to speed on Windows 8!..
10 Ways IT Performance Management Improves Your Business Learn How to Improve Your Business with the Network Performance Monitoring..
Project Integration Management - Developing Your Project Skills This eBook describes Project Integration Management, the processes and..
Significantly Reduce Print Costs with No Impact to End Users This Industry Analyst test report shows significant reductions in toner usage..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Rapid ROI with Remote DBA: The Operational and Cost Benefits of Remote Database Administration CIOs and CFOs alike must find a sustainable..
24 Questions To Take The Migraine Out Of Email Migration Considering a cloud migration? Make sure you ask the right questions...
Six Best Practices for Nurturing High Performing Teams Discover how to create innovative teams, who not only vastly improve our business but..
Proactive IT Monitoring Protecting Business Value Through Operational Excellence..
Ancestry.com: Achieving the ‘Holy Grail of Marketing' through Tag Management Marketing nirvana is all about driving consistent,..
Achieving Configuration Compliance in a Regulatory Framework Find out how to achieve automated configuration compliance with an appliance..
Discovering Savings with Enterprise Software Support Services How TomorrowNow provided Tropical Shipping with cost and time savings while..
IT Innovation Success Kit for IT DecisionMakers Learn how new technologies are cutting insane software maintenance costs, while also..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
Cleaning Up Your Excel Data In this course, Dennis Taylor explores the functions, commands, and techniques in Excel that restructure data,..
SPSS Statistics Essential Training- Free Video Tutorial In SPSS Statistics Essential Training, author Barton Poulson takes a practical,..
Legacy Tools: Not Built for Today's Helpdesk Why applications like RDP™, pcAnywhere™, VPNs and VNC™ may be costing you..
Best Practice Insights: ITIL® Service Operation ITIL® has emerged as one of the best-known and widely practiced approaches for IT..
FREE Scientific eNewsletters from Advantage Business Media Are dedicated to specific markets, with a commitment to providing relevant,..
5 Steps to Protect Your Automation Applications from Downtime Learn how to significantly improve your automation applications availability..
The Official Samba-3 HOWTO and Reference Guide 2nd Edition Fully Updated to Reflect Major Improvements and Configuration Changes in..
27 Tips for Getting Started in IT Discover everything you need to get started in technology...
Top 10 Reasons to Go Green in IT You know sustainability is critical. Now learn how it can be good for your company, IT department—and..
Sarbanes-Oxley Simplified Learn how to remove weakness in asset and inventory control required by SOX...
Key to Reducing Risk from Unauthorized Applications Learn how application control ensures only trusted applications run on servers and..
Desktop Virtualization: The SMB's Answer to Office Productivity For small and medium sized companies that have limited budgets and IT staff,..
The Essentials of CTO's – Free Kit Download this kit to learn everything you need to know about technology...
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Improve Quality, Save Time and Money - Single Source Your Technical Documentation and Training Single sourcing technical documentation and..
   


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