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Sales > Sales Tools > CRM and Sales Force Management

Browse through our extensive list of free CRM and Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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2012 CRM Comparison Chart CRM systems vary drastically between vendors. For the CRM needs of companies with more than 100 people, this free..	Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..	Sales and Operations Planning: A Global Comparison Examine the differences regarding business pressures, capabilities, and technology..
e-Signatures 101 – What You Need to Know for Success Find out how contract signature automation (e-Signatures) can decrease “close..	Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..	Selecting the Right CRM Solution For Your Business Looking for a new CRM solution? Their experts distilled their knowledge to help you save..
CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..	What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..	CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Contact Center Comparison Chart Discover the best contact center solution for your business!..	Hear Why CareFirst BCBS is Switching to a SIP-based Contact Center Should you switch-off your ACD?..	Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...	Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..	SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..	Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..	Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..	Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..	Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..	The Evolution of On-Demand CRM - How SugarCRM is defining a new generation of On-Demand CRM Applications Learn how the decision to deploy..	Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..	Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...	CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..	Purchasing CRM for Contact Centers Is your contact center running as efficiently and productively as it could be? Are you seeing long calls..	Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
Report Analysis: Lower TCO with 3rd Generation CRM Identifies and compares the TCO between 3 CRM generations based on inherent costs in..	InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...	5 Ways to Increase CRM Adoption Within Your Sales Staff Sales managers usually have no problem grasping the value of CRM--it presents sales..
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..	Avid Technology Choosing Commercial Open Source for CRM Success - Case Study Avid Technology standardizes its global salesforce on SugarCRM...	Microsoft Dynamics™ CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..	Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..	CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..
Forrester Research Report: SugarCRM Finds The Sweet Spot In Customer Relationship Management Forrester outlines the success of SugarCRM's..	Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..	Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value The SAP Customer Relationship Management application equips..
Report Analysis: Lower TCO with 3rd Generation CRM Learn how to leverage CRM investments, demonstrate results and reduce your total cost of..	Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..	Info-Tech Research Names SugarCRM a CRM Leader Read this paper to learn how SugarCRM fares against salesforce software...
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..	How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..	Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..	How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..	Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..	Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..	Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM Learn insightful information about how sales teams benefit..	Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..	CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..